These Terms of Service ("Terms") govern your use of ClivoCRM (the "Service") provided by Clivo Ventures Private Limited ("Clivo", "we", "us") at crm.clivo.io. By using the Service, you agree to these Terms.
ClivoCRM is a customer relationship management application that lets you manage contacts, companies, deals, notes, tasks, email, and connect third-party services to extend its functionality.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and keep it up to date.
You agree not to misuse the Service, including: violating any law; sending unsolicited or unlawful messages; infringing others' rights; attempting to gain unauthorized access; or interfering with the Service's operation. When using messaging integrations (e.g. SMS, email, WhatsApp), you are responsible for complying with all applicable regulations, including consent and DLT requirements where relevant.
The Service lets you connect third-party services (including Google, Meta/WhatsApp, Slack, Notion, Zoom, Calendly, Typeform, MSG91, and Razorpay). Your use of those services is governed by their own terms and privacy policies, and you agree to comply with them. You are responsible for the credentials you provide and the data you choose to sync. When you connect Google services, your data is handled in accordance with our Privacy Policy, which adheres to the Google API Services User Data Policy (including Limited Use). You may delete your data at any time as described in our Data Deletion Instructions. We are not responsible for third-party services' availability or actions.
You retain ownership of the data you put into the Service. You grant us the rights necessary to store and process that data to operate the Service for you. Our handling of personal data is described in our Privacy Policy.
Where the Service or specific features are offered on a paid basis, the applicable fees and billing terms will be presented to you before you incur charges.
The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, Clivo will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or revenue, arising from your use of the Service.
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or where required to protect the Service or other users.
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use after changes constitutes acceptance.
Clivo Ventures Private Limited
Email: support@clivotech.io
Note: This is a baseline Terms of Service provided for setup and review. Have it reviewed by qualified legal counsel before public launch and tailor the governing law, fees, liability, and jurisdiction clauses to your business.